With Two-Factor Authentication (2FA), your Kommo account gets an extra layer of security, ensuring only you can access it—even if someone knows your password! By enabling 2FA in Kommo, you're adding an extra step to protect your account, making it much harder for unauthorized users to gain access, and safeguarding your business-critical data.
What happens when you enable two-factor authentication?
Once you activate 2FA on your Kommo profile, you’ll need to complete an extra step every time you log in. After entering your password, you will be asked to enter a six-digit code sent to your registered email address.
Make sure you always have access to the email you use for 2FA. Without it, you won't be able to complete the login process. If you wish to change your email, you’ll need to disable 2FA first before making any updates to your email address.
In this article, you’ll learn about:
How to enable 2-factor authentication in Kommo
To enable 2FA, you’ll need to:
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Go to your profile settings by clicking on your profile picture > profile. You will find the Security section.
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Head over to the Security section and switch the Two-factor authentication toggle on.
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When you switch the toggle, a modal window with activation instructions will appear. Click on the Send code button and fill out the verification code you receive in your email. After that, click Confirm.
Note: If you haven't received the code, you can resend the email after 1 minute by clicking the Send code button again.
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After successful activation, a modal window will open displaying backup codes. Clicking Copy to clipboard saves the codes to your clipboard. Make sure to store them securely for future use.
Note: These codes can be used for authentication instead of the codes sent to your email. Each code can be used only once and becomes invalid after use. If you lose access to your email, these codes can also help you retain access to your account.
Please note you’ll only get these codes during the 2FA setup, so be sure to save them somewhere safe! If you happen to lose them, you’ll need to disable and re-enable 2FA to generate new ones.
- After closing the modal window with the backup codes, you will return to your profile, with the toggle switch remaining in the ON position. The section will display the date of 2FA activation for your profile. You will also receive an email confirming the successful activation of 2FA, and you will be logged out of all devices except the current one.
- After closing the modal window with the backup codes, you will return to your profile, with the toggle switch remaining in the ON position. The section will display the date of 2FA activation for your profile. You will also receive an email confirming the successful activation of 2FA, and you will be logged out of all devices except the current one.
Once you activate the 2FA, you must confirm any password changes by entering your current password. You can also go to the Users settings to see a list of users who have 2FA enabled.
How to disable 2-factor authentication in Kommo
If you ever feel the need to disable the 2-factor authentication, you just need to:
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Go to the profile settings and find the Security section. And then click the Two-factor authentication toggle switch off.
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The process of disabling 2FA mirrors the activation process entirely. A modal window with instructions will appear. Click on the Send code button and fill out the verification code you receive in your email. After that, click Confirm.
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You will receive an email notification confirming the successful disabling of 2FA, and your backup codes will no longer be valid.
After 2FA is successfully disabled, you will no longer be prompted to complete the 2FA step during login.
If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.
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