How Kommo + Voximplant Kit help improve customer service & business metrics

Installing the integration between Kommo and Voximplant Kit takes under five minutes and doesn’t require any special technical skills. This makes it accessible for most companies, regardless of size and IT support level.

With the integration setup, all call data, including call duration and recorded files, are automatically saved to the customer record in Kommo. This allows managers to quickly access customer communication history, analyze calls, and improve interaction strategies.

The integration between Kommo and Voximplant Kit allows users to make and receive calls directly from the CRM interface. This significantly simplifies the workflow, as there is no need to dial a number manually — calls can be initiated with a single click using the Click-to-call feature.

One of the integration's key benefits is that it helps save agents' time and increase their productivity. Companies that handle a large volume of calls daily can significantly simplify their employees' work by eliminating the need for constant switching between different applications.

Integrating Kommo and Voximplant Kit offers businesses significant advantages, such as improved processes, increased efficiency, and higher sales.

1. More successful deals: With call automation and improved communication, companies can see a 10-15% increase in successful deals.
2. Reduced response time: Voice bots and automated call scenarios help reduce response time to customer inquiries by 30-40%.
3. Increased customer satisfaction: Reduced waiting time and improved service quality can lead to a 20-30% increase in customer satisfaction.
4. Reduced operational costs: Automation of routine tasks can decrease customer service costs by 15-20%.

These figures illustrate how the tandem of Kommo and Voximplant Kit can significantly enhance your business processes, improve operational efficiency, and skyrocket your revenue.

Integrating Kommo and Voximplant Kit provides a powerful tool for enhancing customer interaction and boosting productivity. By combining the capabilities of cloud-based telephony with a CRM, companies can automate routine processes, improve data accuracy, and enhance customer service quality. This tool is especially beneficial for companies that deal with many calls daily and seek to optimize their processes for better outcomes.

Integrating Voximplant Kit with Kommo is a no-brainer to help enhance your business’s productivity and build lasting customer relationships with cloud-based telephony.

But that’s not all!

Kommo has many more amazing features and integrations to help your business thrive with more leads and increased conversions.

To explore all the capabilities of Kommo and understand how the platform can help your business grow, click here and try a 2-week trial period for free, no credit card required.

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