WhatsApp Business API: How to connect and top up
Before you begin
A phone number that is not connected to any WhatsApp account. A personal Facebook profile. -
A Business Facebook page that is connected to your personal Facebook profile. You can learn how to create a Facebook page for your business here .
How to install WABA widget
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Head over to Settings > Integrations and select WhatsApp Business API
Accept the Privacy Policy and Terms and click Install Click on WhatsApp Manager in the widget window and you will be directed to the WhatsApp manager.
Click the Connect button to start connecting your WhatsApp Business account and number. You will be redirected to the Gupshup page. Authorize with your Facebook account by tapping Continue with Facebook.
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On the next window, authorize your Facebook account, click Get started > Continue to allow certain permissions to Gupshup. Next, you need to fill in your business information. You can select your Meta Business account if you have one. In this case, the data from your Meta account will be automatically imported. Or, create a new account right away, and enter your business information.
Next you have the option to either create or select your WhatsApp Business account. If you choose to create a new Business account, you will need to enter the business account name, profile display name and business category. Additionally you can add a description and your website address. This information will be visible to your clients on WhatsApp.
Add a phone number for WhatsApp Business API and verify it by a call or a text message
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Finally, choose the WA business ID > phone number and click Confirm. Go back to Kommo and refresh the page.
How to get templates approved
Click Create Template
Name your template. It cannot be changed once you submit it. Keep it short and unique for each template. Choose the WhatsApp number that you will be using the template for. Choose the template category. It will be provided to WhatsApp’s template reviewers. Select the language of the text of your template. Add a header to your message if you wish. Next, enter your template text. You can see the demo of your message on the right side of the screen. Personalize your message with placeholders. To do that, just click ‘[‘.
You are also able to add a link button or a quick reply. Each option can include up to 20 characters. Up to 3 buttons are available:
If you added placeholders to your template body, you will also need to provide an example for each template. For instance, an example for the [first name] can be Max. You can save the template as a draft, which can be accessed later from the Templates tab or submit it for review straight away.
How to top up your Account
Go to the Billing tab, where you can easily add funds to your account balance and view detailed statistics on your message usage, expenses, and transaction history.
Select an amount ($5, $50, $100) or enter your custom amount. Click Top up now Enter your bank card details and make the payment.
Pricing
The Kommo fee:
There is an additional cost charged by Meta per conversation, depending on the type of your message. There are two type of messages: