VoxImplant Kit: How to connect and use

The VoxImplant Kit integration connects your phone system with Kommo CRM, making it easy to handle customer calls directly from the CRM. This integration allows you to:

• Make one-click calls without leaving Kommo.
• See customer details instantly when they call you.
• Record calls and save them in Kommo.
• Keep all call history and data in one place for easy access.

By connecting VoxImplant Kit with Kommo, you can enjoy these benefits:

• Save money: Reduce costs by combining systems. You only pay for what you use with VoxImplant Kit.
• One-stop solution: See all customer interactions in one place, making it easier for your team to make decisions.
• Efficient call handling: Automatically log all calls and route them to the right team members.
• Make smarter choices: Access all information in one place, helping your team provide better customer experiences.

While the integration offers many benefits, here are a few things to consider:

• While you can install the desktop app, it will only function if the contact center feature is active in your VoxImplant Kit account.
• Your device must meet certain system requirements (listed below in the Requirements section of this article).

Before you begin, you’ll need:

• A VoxImplant Kit account.
• A device that meets these system requirements (to install the VoxImplant Kit softphone desktop app):

Windows: Windows 10 or newer

macOS: macOS 10.15 or newer

Linux: Ubuntu 20.04 or newer

Also, ensure the contact center feature is enabled in your VoxImplant Kit account. To enable it, log in to your VoxImplant Kit account, click on your profile picture, and select Get contact center.

To make calls from Kommo, you must install the VoxImplant Kit softphone desktop app. Please visit the VoxImplant Kit documentation to find the latest installers and a full step-by-step guide.

Once the installation is done, open the desktop app and use your VoxImplant Kit credentials to log in and start using the softphone.

Before setting up the integration in Kommo, you need to obtain your VoxImplant Kit authentication details:

1. Create an account or log in to your VoxImplant Kit account.

1. Go to Administration > Security > API tokens > Add API token.

1. Enter a token name and click Save.

1. Copy the token and token ID on your computer.

1. Copy your account name and region from the dialog. The region is shown as two letters in your hostname. Save this information on your computer.

Now that you have the details from VoxImplant Kit, follow these steps to connect it with Kommo:

1. In your Kommo account, go to Settings in the left menu and click Integrations.

1. Use the Search field to find the VoxImplant Kit app.

1. Click + Install. Accept the privacy policy and click Install again.

1. Enter the data you got from your VoxImplant Kit account: account name, region (with lowercase letters), access token, and token ID. Then, click Save.

You have successfully connected Kommo CRM with VoxImplant Kit! This integration will help you handle customer calls more smoothly, provide better service, and keep everything in one place.

Once you've connected VoxImplant Kit with Kommo, here's how you can use it:

When an admin receives a phone call, Kommo automatically creates a new lead card. If the customer is already in the database, their existing card opens right away.

Use the click-to-call feature to quickly initiate a call to a customer directly from their lead card in Kommo. Simply open a lead card, click on the lead’s number and choose ‘Call via Kit’ to make the call.

All communication history is saved in the customer's card, so you can easily track all interactions.

You can listen to or download call recordings whenever needed for reference or training purposes.

If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the ‘hard’ work for you.

Not a user yet? Sign up for our 14-day free trial or book a free live demo.