Kommo AI: Setting up, limits, and pricing

Currently, Kommo allows you to upload data via three different methods:

• Inserting URLs
• Uploading text files (PDF, DOC, or DOCX, up to 45 MB)
• Entering text directly

To get started: Navigate to Settings > Communication Tools > AI Suggested Replies. Turn on the feature by toggling the switch next to the title.

To use URL as a source, follow these steps:

1. Click the + Add new knowledge source button and select the URL type of source.

1. Paste the link containing the data you need (e.g., to provide information on Kommo, use https://www.kommo.com/).

1. Choose whether to use a specific page or all connected webpages as sources.

If the URL is incorrect or unavailable, Kommo will notify you:

To upload text files to use it as a source, follow these steps:

1. Select Text file as the source type.

1. Choose the file's language.

1. Click + Upload file and select a file from your device.
2. Save the source.
3. Wait for the document to upload (this can take up to 2 hours depending on the size of your source).
4. Name your source or use the default name. The system will collect data, and the source will appear on the list for AI use.

To enter plain text and use it as a source, follow these steps:

1. Select the Text option.

1. Choose the source's language. A modal will appear.
2. Enter the required text and name the source. Turn on the Use this subsection in answer toggle

1. Click Save.

After setting up your sources, you can start using Kommo AI Suggested Reply to generate responses to client messages.

Once uploaded, sources are divided into subsections.

To view subsections:

1. Open the following modal by clicking on the name of any source:

The modal contains the following columns:

1. Subsection: Lists the subsections of the sources.
2. URL: Displays the URL of the source, if available.
3. Times Used: Indicates how many times a particular source has been used in Suggested Reply. It helps you understand which sources are most relevant or frequently needed in your communications, allowing you to prioritize or update these key resources.
4. Language: Shows the language of the source.
5. Last Update: The date and time of the most recent update.

There’s also a Search and Filter field for searching and sorting sources by titles and URLs.

Subsections are further divided into paragraphs based on document formatting. Each header must be formatted in 14-point bold font to act as a separator between specific topics. The text under these headers, written in 12-point font, will be used as the information source for the Suggested Reply feature. You can use any type of font.

Clicking on sections’ or paragraphs’ checkboxes allows you to either delete or disable the subsection. If you click the Turn off toggle, the subsection will not be used in the Suggested Reply feature. Once disabled, the toggle will change to Turn on in case you want to re-enable the section later.

Depending on the type of the source, there are several ways to update one:

1. Text file: Upload a new file to replace the old one.
2. URL source: Click the Update to fetch the latest version of the website.
3. Text: Open the source, make changes, then click Update (next to the Save button).

Don’t have a data source ready for upload? To help you start using Kommo AI Suggested reply, we offer a customizable template. You can use it to create your own data source or to simply test-drive the system.

The template is available in all system languages:

1. English
2. Portuguese
3. Spanish
4. Russian

You can find it in the Choose a source type modal while uploading files, next to the Upload file button:

To use the template:

1. Open the document and make a copy.
2. Replace the placeholder information with your own business details to see how the AI handles specific queries. If you just want to test the feature, you can use the document as is.
3. Upload the document to Kommo AI.
4. Interact with Kommo AI Suggested Reply to see how it generates responses based on the information provided.

Enterprise, and Trial accounts can use Kommo AI for free. Kommo AI is NOT available for Base and Advanced plans. To ensure fair access and prevent system abuse, usage limits apply.

Enterprise tier accounts: 10,000 requests per month. Limits reset every 30 days from the time of first use.

For example, if you first use Kommo AI at 12 AM on April 27th, 2024, your limits will reset on May 28th, 2024, same time. Be aware that the exact reset time might vary slightly due to technical factors. However, we’ve designed our system to ensure these small variations won’t negatively impact your experience or access to Kommo AI.

Trial accounts: 100 requests per month. If you switch to a different account type, the limit resets 30 days after the first signup.

These limits apply to all Kommo users to prevent system overload:

Daily global limits: If too many requests are made in a day, access to AI features will be blocked until resolved.

Monthly global limits: If too many requests are made in a month, access will be blocked for the rest of the month or until resolved.

Kommo AI enhances your business communication with powerful AI-driven tools. By setting up and utilizing Kommo AI, you can ensure that your customer interactions are efficient, accurate, and professional.

Need more help setting up or troubleshooting? Contact us by sending an email to support@kommo.com or write to us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

Not a user yet? Sign up for our free 14-day trial or book a free live demo to see it in action!