Kommo AI: Overview

Kommo AI Rewriter uses pre-written prompts to streamline text rewriting. These prompts, created by Kommo's developers, act as instructions guiding the AI towards specific goals.

Whether you want your text to sound more professional, friendly, funny, or simply adjust its length and complexity, Kommo provides prompts to achieve desired and predictable results. You can choose from:

• Correct Grammar and Spelling: Fixes mistakes in your text.
• Make it Professional: Makes your text sound more professional.
• Make it Friendly: Makes your text sound friendlier.
• Make it Witty: Adds humor to your text.
• Make it Longer: Makes your text longer.
• Make it Shorter: Makes your text shorter.
• Make it Simpler: Uses simpler language for better understanding.

Here's how it works:

1. Type your text into a textbox.
2. Click the Kommo AI button. A list of prompts will appear. Each option targets a specific rewriting goal.

1. Selecting an option sends your text along with the prompt to a pre-trained AI model.
2. The AI model rewrites your text based on the prompt and replaces the original text in the textbox. During this process, you can't edit the text.
3. You can revert to the original text using the Undo changes button.

The AI Suggestions feature detects and recommends changes for common mistakes in texts, including profanity, grammar and spelling errors, and length. Let's look at a few examples to see how you can benefit from using Kommo AI Suggestions.

Have you ever made a typo that turned a word into something inappropriate? Kommo can help prevent those embarrassing moments.

Here's how it works:

1. As you finish typing, Kommo scans your text for any potential profanities.
2. If a profanity is detected, a button labeled Make it Professional appears without highlighting the specific mistake.

1. Clicking the button rewrites the text to a more professional, appropriate version, similar to the AI Rewriter.
2. Just like with the Rewriter, you can always revert to the original text using the Undo changes button.

Kommo AI acts as a safety net, catching typos before they become a bigger issue.

Kommo acts as your personal grammar and spelling checker, ensuring your messages are always perfect:

1. As you type, Kommo AI scans your text for errors.
2. Any spelling or grammar mistake will be highlighted.
3. A button labeled Correct grammar & spelling appears next to the chatbox.

1. Clicking the button automatically corrects the mistake using the AI's suggestion. The corrected text replaces the original, ensuring clarity and professionalism.

Maintaining a warm and positive tone in every message to customers can be challenging. Kommo analyzes your outgoing messages and suggests adjustments if they seem a bit too formal or negative. When a potentially unfriendly tone is detected, you'll see a suggestion button labeled Make it friendly. Clicking it rewrites the message in a more positive way.

Writing clear and concise instructions can be tricky, especially on mobile devices. Kommo helps you keep things short and sweet!

If your message reaches a certain length (around 3000 characters), the Make it Shorter button automatically appears. Clicking it instructs the AI to shorten your text while keeping its key message.

Juggling conversations with tens, hundreds, or even thousands of leads can be overwhelming. Kommo AI Summaries can generate short summaries of conversations for leads, making it easier for users to understand the main points of a conversation and identify any unanswered questions within it.

You'll find the Summarize button for it at the bottom of the conversation history in the lead.

Clicking it makes the AI generate the summary, which is then added as a note under the conversation history. Hovering over the right corner of the summary note reveals an option to delete it.

Our Kommo AI Reply suggestions feature helps you respond to client messages faster and more efficiently! Here's how it works:

1. Upload into Kommo information about your products, services, or common FAQs. This creates a knowledge base Kommo can draw from. To learn how to do that, read our Kommo AI: Setting up, limits, and pricing article.
2. When you receive a message from a client, click on the chatbox in the deal menu. Kommo AI analyzes the message and your knowledge base.
3. If Kommo AI finds relevant info, it'll suggest a reply above the chatbox. You can preview the text before pasting it.

1. Review the suggestion, edit it if needed, and hit “Apply” to send the message.

The Suggested reply feature allows you to generate a response to any selected message with the Generate response button. Here's how it works:

1. Select a message by hovering over its date and time. A dropdown menu will appear. Depending on the chat's channel, it might have different options. Click the Generate response button.

1. While the response is being generated, you'll see “Working on it…” displayed.

1. Once Kommo AI has generated a response, you will see a suggested reply:

1. Clicking Use as a draft adds the AI’s suggestion right after your last typed character in the chatbox, keeping everything you’ve already written.

Clicking Go to settings will take you directly to the AI Suggested Reply block in settings, where you can update the Knowledge sources that Kommo AI uses to generate responses.

Users without admin access will see this notification:

To learn more about users with administrator permissions, read our User permissions article.

The AI Task suggestion feature automatically identifies tasks in your chats by scanning both sent and received messages. It detects key actions like scheduling or follow-ups and turns them into tasks for you, saving time and ensuring you don’t miss important steps. This way, you can focus on your workflow without worrying about manually creating tasks.

How it works:

1. Start a chat with a lead. The AI will scan both incoming and outgoing messages to identify if they contain a task.

1. If a task is detected, the AI will generate a suggestion.

1. Clicking on the suggestion creates a task draft based on the message content. The draft will include the following details from the message:

• Task subject
• Deadline
• Task type
• Responsible user (the one that clicked on the task suggestion)

1. Click Set to set the task.

If the AI cannot determine a suitable deadline, it will prompt you to manually set one.

In cases when the message contains both a task and a question (e.g., “Do you offer discounts? Let’s discuss this tomorrow at 3 pm”.), the AI will prioritize the Suggested Reply and provide a response, rather than creating a task.

To learn more about working with tasks, refer to our Tasks article.

Need more help setting up or troubleshooting? Contact us by sending an email to support@kommo.com or write to us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.

Not a user yet? Sign up for our free 14-day trial or book a free live demo to see it in action!