Filling custom field data

February 20, 2020

The Salesbot can change custom fields. It’s a great way to request for an email address or a phone number in the chat. In order to pick the field you’d like to request the chat user to fill, select Set field.

foto

Choose which field you want to fill and what kind of data you require.

foto

You can have the Salesbot fill the following fields:

  • Lead: ID - Receive the ID number of the lead
  • Lead: Origin - Receive the Origin of the lead
  • Lead: User ID - Receive the User ID
  • Contact: ID - Receive the ID of the contact
  • Client message - Receive the last chat message the user sent before this action was triggered.
  • Manual Input - The Salesbot will reach out to the responsible user in Kommo and ask them to input data manually
foto

Need more help in setting up or troubleshooting? Contact us by sending an email to support@kommo.com or write to us on Facebook.

Not a user yet? Visit our tour page or contact us for a demo.

Try Kommo free

Discover how Kommo can transform your client management now