The API4Com integration is perfect for sales managers who use Kommo to keep everything organized and need phone calls as a strategic tool for building customer relationships. With this integration, you can make calls and track your phone activity directly in your Kommo lead cards.
In this article, you’ll learn:
What is the API4Com integration?
The API4Com integration connects your phone system to Kommo, allowing you to make calls directly from the CRM platform. It’s designed for teams that rely on phone communications with customers, offering seamless integration between phone activity and Kommo’s lead management.
Benefits of the API4Com integration
The API4Com integration brings several advantages to Kommo users:
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Centralized communication: Manage all your calls directly within Kommo, keeping your communication tools in one place.
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Automatic call logging: Every call made through API4Com is automatically logged in the lead’s activity history, so you never lose track of interactions.
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Increased productivity: No need to switch between platforms to make calls or log activity—everything is handled within Kommo.
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Real-time updates: Your call activity and information are updated in real-time, ensuring you have the most current data.
Limitations of the API4Com integration
While API4Com offers a lot of benefits, it’s important to note a few limitations:
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The integration works through the API4Com WebPhone extension, which is only available in Google Chrome.
- The floating call button might not appear if there are conflicts with other browser extensions.
- The integration doesn’t automatically save call recordings, only call activity details such as the time and duration of the call.
- The integration only supports calls within Brazil.
How to integrate API4Com with Kommo
To integrate your API4Com account with Kommo, follow these steps:
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Log into your API4Com account.
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Go to the Integrations menu and click Activate, and you will be redirected to Kommo.
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In Kommo, click Allow to permit the connection between your API4Com and Kommo accounts.
- You will be redirected back to API4Com with a success message: “Integração com Kommo realizada com sucesso!”
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In API4Com, go to the gear icon on the left-hand side to select your Kommo user and complete the integration.
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Choose the Kommo user you want to link with API4Com, and click Salvar.
How to make calls using API4Com in Kommo
Once the integration is complete, follow these steps to start making calls:
- Open the API4Com WebPhone extension in your Google Chrome browser.
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Click on Integrações ativas to confirm that your integration has been updated successfully.
- You will see a message at the top of the WebPhone: “Integrações atualizadas com sucesso!!”.
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Now, your API4Com account is connected to your Kommo CRM user! You will see a floating call button from API4Com in the bottom-right corner of your Kommo screen, allowing you to easily make calls to your leads.
After you finish a call with a lead, the details of the call will automatically appear in the lead’s activity history in Kommo.
Now that your API4Com account is fully integrated with Kommo, you’re ready to start making calls and tracking your phone activity more efficiently. Boost your productivity by managing all your communications from within Kommo CRM.
If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.
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