Voximplant Kit Integration

By connecting your Voximplant Kit with Kommo, you will get these helpful features:

• Click-to-call any contact in Kommo
• Automatic display of Kommo customer cards
• Instant caller information
• High-quality call recording
• Call data logged to Kommo customer cards

Here are some of the benefits of the Voximplant Kit integration with Kommo:

• Enhanced customer service, as managers can provide customers with more personalized and high-quality service based on CRM data.
• Reduced costs, since the integration allows you to cut down on the cost of maintaining multiple systems. We do not charge for the application usage, and the pay-as-you-go payment model and concurrent licensing ensure further product affordability.

The Voximplant Kit integration with Kommo brings together telephony and CRM into a single system. It gives employees a complete view of customer interactions, enabling them to make more informed decisions.

The integration ensures that all call activities and customer interactions are automatically logged and easily accessible within Kommo, providing a comprehensive history of customer engagement.

You can also use the integration to set up automatic call routing based on CRM data, ensuring that calls are directed to the most appropriate team member. This integration not only streamlines communication but also empowers your team with the information they need to deliver exceptional customer experiences and make data-driven decisions.

You can initiate calls directly from Kommo with a single click, saving time and improving efficiency. You can monitor key metrics like call duration, call outcomes, and agent performance directly in your CRM. You can also transform your Interactive Voice Response (IVR) system with CRM data to create dynamic and personalized journeys that enhance customer satisfaction.

To set up an integration, you need to:

1. Install the Voximplant Kit softphone desktop app
2. Obtain authentication data in Voximplant Kit
3. Create an integration in Kommo

For detailed information on how to set up the integration, go to our manual.

• Voximplant Kit account
• Voximplant Kit softphone