Tokopedia Integration

By integrating Tokopedia into Kommo, you gain several practical advantages that will improve your business operations and customer communication.

• Handle all your Tokopedia customer messages directly in Kommo.
• Track and follow up on every customer interaction.
• Use Kommo’s Salesbot and templates to automate repetitive tasks.
• Maintain a unified customer experience by managing all Tokopedia messages in a single thread.
• Unify communication from other messengers, email, SMS, and live chat in one inbox shared with your team.

Tokopedia is a technology company that equalizes the digital economy in Indonesia.

The Tokopedia integration connects your Tokopedia store to Kommo, allowing you to handle all customer communications in your CRM.

Kommo lets Tokopedia users automatically create leads in Kommo, helping to track and respond to inquiries efficiently. This centralizes your communication, enhances team collaboration, and ensures no customer inquiry is overlooked.

The Tokopedia vision is to create an ecosystem where anyone can start and find anything.

With Kommo, communication comes together, and you always take advantage of every lead.

You can talk with your customers in a way that‘s comfortable and convenient for them.

On a platform equipped with tools that simplify the process for both you and your customers, you can connect with potential customers from the first interaction to purchase and beyond.

Easily synchronize your Tokopedia conversations with clients with your Kommo account. Track your store's customers and communicate with them anytime.

Even on the go, you can receive Tokopedia messages on your mobile device and respond immediately, ensuring no customer feels included.

Additionally, you can use Kommo‘s salesbot to automate all communication processes.

Relax and let the bot do the job.

• Search for Tokopedia in the Kommo marketplace and Install it.
• If you don‘t have a Tokopedia account, create one. Ensure your store is registered as an Official Store or a Power Merchant.
• Go to the Tokopedia developer site and create a Tokopedia Seller API account.
• Once your Tokopedia Seller API account is verified, go to App Management in your Tokopedia Seller API account and add your store using your store URL to find the domain.
• Allow Kommo to access your store by approving the permission email from Tokopedia or in your store settings.
• In your developer account, click on your app, then go to the IP Whitelist & Public Key section. Enter Kommo‘s IP address here.
• Once the developer setup is complete, return to the Tokopedia widget in Kommo, complete the form to connect, and click Save to finalize the integration.

• Kommo Basic plan or higher.
• Tokopedia account.
• Tokopedia seller API account.