Introduction

Since you reached this point in our documentation, we can tell that you are interested in creating your own solutions and combining them with Kommo. These solutions might be to connect Kommo with other platforms and allow both platforms to exchange information, like granting Kommo users the opportunity to use your company messenger or telephony application or to extend the current capabilities in your own way to display additional data in the Kommo interface, in specially chosen areas. All of this can be done using our simple and comprehensive API.

We consider two types of integrations: personal and marketplace, and we will go through each type separately.

Personal integration

When you want to make an improvement for only one account (for example, a form for the website, integration with the customer’s unique software, etc.), it’s called personal integration, and it’s used when developing a feature that only one company/account needs.  You might hear the word private integration as well, but let’s stick with our official term, “Personal integration”.

Marketplace integration

If you are developing an integration that can be useful for all Kommo users, we’ll be glad to publish it on our marketplace. Integrations of this type are developed in special accounts and have to follow our rules to get listed in the marketplace.

Creating integrations is not as difficult as it might seem at first glance. To get you ready to start developing integration and what type of it will be relevant for you, we suggest that you familiarize yourself with the following characteristics.

We will start developing the easiest type, Personal integration. If you are developing a solution for all Kommo users, jump to Marketplace integration.

Now, Let’s get started with Personal integrations.