How Many Winters Barn Doors keeps track of leads with Kommo

Interview with Seth Thompson, founder of Many Winters Barn Doors

Based in Alaska, Many Winters Barn Doors offers clients custom barn doors of all shapes and sizes. “All doors are handcrafted and built specifically for each individual,” says Seth, founder of Many Winters Barn Doors.

“I’m aiming to become a large corporation and eventually start adding different products in a big warehouse,” he explains.

“I tried a lot of different CRMs and I got frustrated with them,” Seth says, continuing, “Other CRMs have too much crap. I don’t need to know somebody’s shoe size. I can understand that maybe some people need that information, but what I liked about you is that you let me customize my information — that’s why I went with you.”

Additionally, Seth says, “A lot of CRMs didn’t have a human being I could talk to, like you guys. I like to talk to a human being. Your support is always following up with me.”

“I think a lot of small businesses don’t even know what a CRM is and how helpful it can be,” says Seth. “Kommo is good for follow-up, keeps you on track, and has your whole follow up system in place.”

Before adopting Kommo, Seth used to write down everything on a notepad. He explains, “Follow up is a big thing for me. I get all my leads from social media and get hundreds of leads. In the past, I just couldn’t keep track of them all. I used to lose sales.”

With Kommo, however, Seth solved this issue. Today he manages to follow up on time and effectively through custom fields and notes. “I write a little story about who is who and why I should remember them. Kommo is so helpful because now I can keep track of somebody.”

In Kommo, it’s very easy to create your own tasks. You can simply add a to-do and save it. Seth illustrates an example of a task that he adds in Kommo: “Somebody would look at a door and say ‘I’m going to need this in summer,’ but summer is about four months away. Instead of forgetting about the person altogether, which I would have, I follow up four months later.”

He explains that follow ups also help with customer service, “People would get a message four months later and think ‘Oh, that's kind of cool,’ they appreciate that stuff.”

To achieve great results, there is not always a need to have many integrations installed. Using the core features of Kommo — a CRM for manufacturing, Seth managed to start following up like a pro. “I’ve been finding Kommo very useful. It helps me keep track of all leads.” After all, everyone knows that without an effective follow up system, it would almost be impossible to generate conversions.

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