Top 10 live chat button plugins for client communication

Kommo CRM is a messenger-based sales CRM with a chat button plugin designed for user-friendliness. The platform provides all the CRM functionalities required to run your business, making managing your website's communication quick and easy.

Kommo is customized to fit the various demands of companies of all sizes and industries, empowering you to take control of your website's customer engagement.

It seamlessly integrates the following messaging apps:

• WhatsApp
• Facebook Messenger
• Telegram
• Apple Messages
• WeChat
• Viber
• Skype

You can guide your site visitors directly to your Facebook Messenger or preferred chat app by selecting the Facebook Messenger chat button, among other options. This way, your chat button stands alone as a Messenger.

Ensure you have a Kommo account, a website, and connected messengers like Facebook Messenger or WhatsApp. Log into Kommo, navigate to the Leads section, and connect the live chat plugin as a new lead source.

• Code integration: Copy and paste the provided code into your website’s HTML or send it to your developer.
• Google Tag Manager: Use the Quick-install feature in Kommo and follow the steps to add the tag to your site without coding.
• WordPress plugin: Install the Kommo plugin from your WordPress admin panel and create a new chat button.
• Wix plugin: Add the Kommo app from the Wix App Market and complete the setup to install the chat button.
• Shopify integration: If you use Shopify, install the Kommo marketplace app and integrate the chat button directly.

• Website chat button: Customize a multi-messenger chat button for your website.
• Conversational sales: Engage with clients through their preferred messaging apps.
• Messaging campaigns: Send broadcast messages to keep clients engaged.
• Sales pipeline: Get information about potential customers interacting with the live chat and analyze this data to convert these leads into buyers.
• Easy automation: Simplify workflows with automated tasks and data entry.
• Analytics: Monitor sales health with real-time reports and dashboards.
• Team chat: Collaborate with colleagues within client profiles.
• Web forms: Design forms that funnel leads directly into your pipeline.
• 200+ integrations: Seamlessly connect with apps you already use and love.

Kommo CRM offers a flexible pricing structure tailored to meet the needs of any size:

• Base plan: This is ideal for small businesses looking to boost sales quickly. It costs $15 per user/month.
• Advanced plan: This plan is designed for growing companies that want to automate their work. It costs $25 per user/month.
• Enterprise plan: Suited for larger businesses managing a high volume of leads at $45 per user/month.

Each plan includes a 14-day free trial, allowing businesses to try out Kommo CRM's full capabilities without any upfront investment.

LiveChat offers a sleek and efficient way to connect with customers in real time. As a leading live chat plugin software, it provides businesses with tools to engage visitors, offer support, and close sales directly from the website.

With LiveChat, every conversation is an opportunity to build stronger relationships and deliver exceptional customer service.

The platform is designed with the user and the customer in mind, ensuring a seamless integration into any website.

LiveChat’s intuitive interface and powerful features make it a powerful asset for companies aiming to enhance their online presence and improve customer satisfaction.

Setting up LiveChat on your website is straightforward and can be completed in a few simple steps.

Step 1: Create a LiveChat account

• Visit the LiveChat website and sign up for an account.
• Fill out the registration form and confirm your email address to activate the account.

Step 2: Customize your chat widget

• Log in to your LiveChat account and navigate to the Settings section.
• Customize the appearance of your chat widget to align with your brand’s visual identity.
• Set up automated greetings and predefined responses to enhance customer interaction.

Step 3: Install the chat widget

• In Settings, find the Chat widget option and choose Install the widget.
• Copy the provided code snippet and paste it into the HTML code of your website in front of the closing “/body” tag.
• For WordPress users, you can install the LiveChat plugin from the WordPress repository and connect it to your account.

Step 4: Add team members

• Invite your team members to join LiveChat via your account's Agents section.
• Assign roles and permissions based on their responsibilities within your team.

Step 5: Go Live and start chatting

• Change your status to Accept chats to start receiving messages from website visitors.
• Monitor incoming chats and engage with visitors in real time to provide support and drive conversions.

Step 6: Integrate with other tools (Optional)

• Integrate LiveChat with other business tools, such as CRM systems, email marketing platforms, and analytics tools, for a more streamlined workflow.

• Real-time messaging: Connect with website visitors to answer questions and resolve issues.
• Customization options: Tailor the chat window to match your brand’s style and tone.
• Canned responses: Speed up support with pre-written answers to common questions.
• File sharing: Exchange documents and images directly in the chat window.
• Chat tags: Organize conversations for easy tracking and analysis.
• Rich messages: Enhance chats with interactive elements like buttons and cards.
• Chat archives: Access previous conversations for context and continuity.
• Proactive chat invitations: Engage visitors with automated greetings based on their behavior.
• Advanced reporting: Gain insights into chat performance and customer satisfaction.

LiveChat’s pricing is designed to accommodate businesses of all sizes:

• Starter plan: Perfect for small teams at $20 per agent/month (billed annually).
• Team plan: This is ideal for full customer service teams and costs $41 per agent/month (billed annually).
• Business plan: This plan is best for companies with advanced support needs. It is $59 per agent/month (billed annually).
• Enterprise plan: Customized solutions for large businesses (contact for pricing).

All plans include a 14-day free trial, which allows you to test the full suite of LiveChat features without any commitment.

Zendesk Chat is a dynamic platform designed to elevate the customer support experience. It integrates seamlessly into any website and provides a robust solution for real-time customer engagement.

With Zendesk Chat, businesses can offer personalized support and build meaningful customer connections, increasing satisfaction and loyalty.

This powerful tool is more than just a chat application; it’s a comprehensive support system that allows teams to manage conversations efficiently and effectively.

Zendesk Chat’s intuitive design and advanced features resolve every customer interaction swiftly while leaving a good impression.

Setting up the Zendesk Chat button on your website involves a few key steps to ensure that your visitors can start chatting with you.

• Step 1- Access Zendesk chat settings: Log into your Zendesk account as an administrator. Click the Zendesk Products icon and select Chat to access the chat settings.
• Step 2- Configure the chat widget: In the Chat dashboard, go to Settings and select Widget. Navigate to the Getting Started tab and find the embed script for the Chat widget.
• Step 3- Embed the chat widget code: Copy the embed script provided in the Getting Started tab. Paste the embed script into the HTML source code of your website. It’s recommended to place it just before the closing “/body” tag for optimal performance.
• Step 4- Customize chat widget (Optional): You can customize the chat widget's appearance, greetings, and behavior to match your brand and meet your needs.
• Step 5—Test the chat widget: Save and publish your web page after embedding the code. Reload the page in a browser to ensure the widget is visible and functioning correctly.

• Unified messaging: Streamline customer communication across web, mobile, and social channels.
• Conversational bots: Deploy AI-powered bots for 24/7 customer assistance.
• Proactive engagement: Initiate conversations with timely, contextual interactions.
• Customization tools: Personalize the chat experience to reflect your brand.
• Agent workspace: Centralize all customer interactions in one place.
• Rich messaging: Send interactive messages with buttons, cards, and more.
• Group messaging: Efficiently connect all parties involved in a conversation.
• Third-party integrations: Enhance self-service with integrations like live location maps.
• Conversation orchestration: Easily switch chat experiences across systems.
• Analytics and reporting: Gain insights into performance and customer satisfaction.

Zendesk Chat offers a range of pricing options to suit various business needs:

• Suite Team plan: Starting at $55 per agent/month.
• Suite Growth plan: Priced at $89 per agent/month.
• Suite Professional plan: Available for $115 per agent/month.
• Enterprise plans: Custom solutions are available for larger businesses (contact for pricing).

Zendesk Chat offers businesses a free trial to explore the platform's full capabilities before committing.

Intercom revolutionizes customer interaction by providing a platform focused on messaging and building better customer relationships. It’s an AI-first solution that offers instant support and personalized experiences across various channels.

With Intercom, businesses can engage customers with conversational support that’s both efficient and empathetic.

At the heart of Intercom’s platform is the belief that personalized communication can transform customer service. It’s designed to feel intuitive for users and customers, ensuring every interaction counts.

Intercom’s suite of features enables businesses to deliver support that’s not just fast but also genuinely helpful and tailored to each customer’s needs.

Here’s a concise guide to help you through the setup:

Step 1:Sign up for Intercom: Create an account on the Intercom website. Start your free trial to access the chat button features.

Step 2: Install the chat button: Navigate to the chat button installation page after signing up. Copy the JavaScript code snippet provided by Intercom.

Step 3: Embed the code on your website: Paste the JavaScript code into your website’s HTML, preferably in the header section. Replace ‘APP_ID’ in the script with your actual Intercom app ID.

Step 4: Customize your chat button (Optional): Through the Intercom dashboard, you can customize the appearance and settings of your chat button. You can also set up automated messages or greetings to engage visitors when they arrive on your site.

Step 5: Test the chat button: Save the changes to your website and refresh the page to see the chat button in action. Test the chat functionality to ensure it’s working correctly and that messages are being received in your Intercom inbox.

• AI-powered support: Utilize AI agents to provide instant and accurate customer support 24/7.
• Omnichannel messaging: Manage conversations from email, phone, and messengers in one unified inbox.
• Customizable help center: Deliver on-brand support content accessible through any channel.
• AI-enhanced inbox: Boost productivity with an inbox that uses AI to assist your agents.
• Collaborative tickets: Resolve complex issues efficiently with a system optimized for teamwork.
• Proactive messaging: Engage customers with automated messages tailored to their behavior.
• Robust integrations: Connect with over 300 apps to streamline workflows.
• AI Insights & reporting: Gain valuable insights into your support operation with AI-driven analytics.
• Multilingual support: Offer help in multiple languages to serve a global customer base.

Intercom’s pricing is designed to scale with your business:

• Essential plan: For individuals and small businesses at $39 per seat/month.
• Advanced plan: includes powerful automation tools and AI features for growing teams at $99 per seat/month.
• Expert plan: This offers collaboration, security, and reporting tools for large teams at $139 per seat/month.

All plans include a 14-day free trial, allowing businesses to explore Intercom’s capabilities.

Tidio merges the power of AI with the human touch to deliver exceptional customer service. It’s a versatile platform offering live chat plugins, AI chatbots, and email marketing solutions to businesses looking to enhance customer support and sales.

With Tidio, you can engage customers in real time, automate repetitive tasks, and manage conversations across multiple channels from a single dashboard.

The platform is designed to be intuitive and user-friendly, ensuring businesses of all sizes can provide a personalized customer experience. Tidio’s AI-driven approach increases efficiency and helps understand customer needs better, leading to improved satisfaction and loyalty.

It is a simple process that can significantly enhance your customer service capabilities. Here’s a concise guide to help you through the setup:

• Step 1: Create a Tidio account: To get started, visit the Tidio website and sign up for an account.
• Step 2: Access installation code: Navigate to Settings > Live chat > Installation to find your unique JavaScript code.
• Step 3: Embed the code on your website: Copy the JavaScript code provided. Paste the code into your website's HTML, ideally in the header section before the closing “/head” tag.
• Step 4: Customize your chat widget (Optional): You can customize the appearance of your chat widget to match your brand. Customizable features include color, text, position, visibility, sound, and language.
• Step 5: Test the chat button: Save changes on your website and refresh the page to see the chat button in action. Test the chat functionality to ensure it’s working correctly and that messages are being received in your Tidio inbox.

1. AI chatbots: Automate up to 70% of customer interactions with intelligent bots.
2. Email marketing: Create and send personalized email campaigns to boost retention.
3. Flows: Use visual automation builders to design custom workflows without coding.
4. Analytics: Track performance and customer engagement with detailed reports.
5. Multi-channel support: Manage messages from various channels in one place.
6. Canned responses: Save time with pre-written answers to common questions.
7. Live visitor list: See who’s on your site and what they’re looking at in real time.
8. Customization: Personalize the chat widget to match your brand’s style.
9. Integrations: Connect with over 300 apps to streamline your workflow.

Tidio offers a range of pricing plans to suit different business needs:

• Free plan: For new businesses starting with customer service at $0/month.
• Starter plan: Ideal for small businesses at $29/month.
• Growth plan: For teams prioritizing customer service at $59/month.
• Tidio+ plan: Custom solutions for businesses requiring advanced features, starting at $499/month.

Each plan has a 7-day free trial, allowing you to test all features before committing.

Drift is an AI-powered buyer engagement platform revolutionizing how businesses interact with customers. It’s designed to create personalized experiences through conversations, turning every interaction into an opportunity to build enduring customer relationships.

With Drift, companies can engage visitors in real time, guiding them through the buying journey with human-like conversations and intelligent automation.

The platform is more than just a chat tool; it’s a comprehensive solution that aligns marketing and sales efforts, ensuring visitors receive the right message at the right time.

Drift’s conversational marketing approach helps businesses increase lead-to-pipeline conversion rates and sales rep efficiency, ultimately driving growth and revenue.

Setting up the Drift chat button on your website is a straightforward process that enhances your site’s conversational marketing capabilities. Here’s a step-by-step guide to help you get started:

• Step 1: Access Drift dashboard: Sign in to your Drift account. Navigate to the Settings section.
• Step 2: Locate the chat widget installation code: Within Settings, go to App Settings > Drift Widget > Install. Open the JavaScript dropdown to reveal your unique code snippet.
• Step 3: Copy the installation code: Copy the Code to copy the snippet to your clipboard.
• Step 4: Embed the code on your website: Paste the copied code into your website's HTML, ideally in the header section before the closing “/head” tag.
• Step 5: Customize your chat widget (Optional): You can customize the widget’s appearance, including colors, messages, and behavior, to match your brand’s style and preferences.
• Step 6: Test the chat widget: After embedding the code, visit your website to ensure the chat widget appears and functions correctly. Engage with the chat to confirm that messages are being received in your Drift inbox.

• AI-powered chatbots: Engage visitors with human-like conversations around the clock.
• Intel & audiences: Deliver hyper-targeted website experiences based on visitor behavior.
• Conversational landing pages (CLPs): Create real-time conversations with visitors on landing pages.
• Drift engage: Automatically identify visitors and trigger custom playbooks to increase conversions.
• Bionic chatbots: Build personalized playbooks that guide visitors to what they want.
• Site concierge: Book meetings, access resources, and start conversations from a single widget.
• Analytics: Measure the impact of conversations on pipeline and revenues.
• Integrations: Seamlessly connect with other business tools for a unified workflow.
• Customization: Tailor the chat experience to match your brand’s identity.
• Scalability: Grow your conversational marketing efforts as your business expands.

Drift offers several pricing plans to accommodate businesses of various sizes:

• Premium plan: This plan starts at $2500 per month(billed annually) and is for small businesses looking for conversational firepower to keep growing.
• Advanced plan: This plan is for businesses that aim to engage audiences with personalized messages and grow qualified pipelines with less effort. Contact Drift for a quotation.
• Enterprise plan: This plan is for large organizations seeking customized solutions. Contact Drift for a quotation.

Visit Drift's pricing page for detailed pricing information and the plan best suits your business.

Olark simplifies the live chat plugin with a straightforward yet powerful platform that enhances customer communication. It’s for businesses seeking an effective way to connect with visitors in real time, offering a suite of tools that make the live chat plugin manageable and impactful.

With Olark, you can easily access data in chat transcripts, customize your chat experience, and use automations to engage more customers. The platform’s user-friendly interface and robust features allow you to turn casual website visitors into loyal customers.

Olark’s approach to live chat is focused on simplicity and effectiveness, ensuring that businesses can deliver excellent service without complexity.

Installing Olark on your website is a straightforward process. Follow these steps to get started:

1. Log into Your Olark Account: First, sign in to your Olark account, navigate to the Settings section from the left menu, and click Installation.
2. Standard or Manual Installation: Olark offers a standard installation method that involves copying and pasting a small JavaScript snippet immediately before your site’s closing “/body” tag. Click the blue Get embed code button to see and copy the snippet. It should look like this:

Finally, replace 'YOUR_SITE_ID' with your actual Olark site ID.

1. Plug-in or Content Management System (CMS) Installation: If you’re using a content management system (CMS), click on the Add Olark as a CMS plugin section from the Installation page. Select your platform to see the specific installation process.
2. Test the Chat Button: After pasting the Olark embed code into your site’s source code, save your changes. Refresh your website to ensure the chat button appears and functions correctly.

• Customizable chatbox: Match your chat box to your brand for a seamless user experience.
• Advanced reporting: Access detailed reports to monitor chat volume, customer satisfaction, and agent activity.
• Agent groups: Organize your team into groups for efficient chat routing.
• Targeted chat: Engage visitors with messages based on their behavior.
• Comprehensive security: Ensure secure conversations with customers.
• Email & chat support: Get assistance when you need it with dedicated support channels.
• Automation: Use Olark’s automation rules to speed up your workflow.
• Integrations: Connect with a variety of apps and platforms to enhance functionality.
• PowerUps: Add specialized features for additional capabilities.
• Accessibility: Built-in WCAG 2.1 AA accessibility certification.

Olark offers a straightforward pricing model:

• Standard plan: This plan starts at $29 per month per seat and includes all the essential features for an effective live chat plugin.
• Pro plan: This plan is customized for organizations that need AI-powered automation and advanced features. Pricing is quote-based, depending on your needs.

Olark also provides a 14-day free trial to experience the platform's full capabilities before committing.

Freshchat empowers businesses with context-driven messaging, offering tools that elevate customer conversations. Freshchat is a modern messaging software that combines a live chat plugin, AI bots, and messaging to provide a seamless experience.

You can provide support information that is relevant to your customers' needs.

This platform is designed for businesses that want to break away from traditional, reactive support models. Freshchat’s proactive messaging capabilities ensure customers receive timely, context-aware interactions that drive satisfaction and loyalty.

How to set the Freshchat chat button

Setting up the Freshchat chat button on your website is a straightforward process that can significantly enhance your customer engagement. Here’s a step-by-step guide to help you get started:

• Sign up for Freshchat: If you haven’t already, create an account with Freshchat.
• Access admin settings: Log into your Freshchat account as an Admin.
• Navigate to web chat settings: Go to the Channels section and select Web Chat.
• Customize your widget: You can personalize the widget’s appearance by choosing a color, crafting a welcome message, and deciding on the widget’s position on your website.
• Copy the code snippet: Freshchat will provide a JavaScript code snippet.
• Embed the code: Paste this code snippet before the closing “/body” tag on every website page where you want the chat widget to appear.
• Test the chat button: After embedding the code, check your website to ensure the chat button appears and functions correctly.
• Go Live: Once everything is set up, your customers can chat with you through the Freshchat messenger.

• Messaging channels: Engage customers on their favorite channels — Web, Mobile, WhatsApp, and more.
• Chatbots: Deliver instant and precise answers 24/7 with context-driven bots.
• Web widget: Modernize your website’s messaging with a sleek, intuitive interface.
• Proactive journeys: Reach customers with targeted messages based on their behavior.
• Multilingual support: Communicate in over 33 languages to cater to a global audience.
• In-built FAQs: Provide self-service options with an integrated knowledge base.
• SDK integration: Embed live chat plugin support into your mobile apps.
• Agent productivity tools: Streamline workflows with a unified inbox and canned responses.
• Integrations: Connect with 400+ apps for a comprehensive support ecosystem.
• Analytics: Gain insights into chat performance and customer interactions.

Freshchat offers a range of pricing plans to accommodate businesses of all sizes:

• Free plan: For up to 10 agents, providing basic messaging capabilities.
• Growth plan: At $19/agent/month (billed annually), including assignment rules and priority inbox.
• Pro plan: At $49/agent/month (billed annually), adding features like IntelliAssign and advanced analytics.
• Enterprise plan: At $79/agent/month (billed annually), for enterprise-grade support with additional security and customization options.

Each plan has a 14-day free trial, allowing businesses to explore the full range of Freshchat’s capabilities.

HubSpot Chat offers a dynamic and user-friendly live chat plugin solution that integrates seamlessly with its platform. It’s designed to connect with your website visitors in real time, helping you convert new leads, close more deals, and provide superior customer support.

• Create a chatflow: Navigate to Conversations > Chatflows in your HubSpot account and click Create chatflow.
• Customize appearance: Choose the chat widget’s design and set up welcome messages.
• Assign team members: Specify which team members or departments should handle different inquiries.
• Activate chat: Once configured, activate your chat flow to start engaging with visitors on your site.

• Real-time engagement: Instantly connect with visitors to answer questions and guide them through your site.
• Smart routing: Automatically direct chatters to the appropriate team member based on their needs.
• Customizable widget: Tailor the chat widget to match your brand and create targeted welcome messages.
• Chat automation: Use chatbots to handle common questions and create leads, even when your team is offline.
• Universal inbox: Every chat is stored in a central inbox, providing full context for every interaction.
• On-the-Go conversations: Use HubSpot’s mobile app or Slack integration to respond to chats from anywhere.
• Office hours setting: Inform visitors of your availability and capture emails to follow up on missed chats.

HubSpot provides a range of complimentary tools and a variety of subscription options:

• Starter plan: At $15 monthly for each user, this plan encompasses features such as email marketing, landing pages, live chat plugin, and support via email and chat apps.
• Professional plan: Beginning at $800 per month, subscribers gain access to comprehensive marketing automation across all channels, content in multiple languages, scoring systems for contacts and companies, web traffic analysis, and integration with Salesforce.
• Enterprise plan: For $3,600 monthly, this package includes sophisticated capabilities like setting limits on email sending frequency, adaptive testing, triggers for behavioral events, detailed reporting, and the ability to customize objects.

Crisp, the all-in-one business messaging platform, revolutionizes customer interactions by bringing teams, conversations, data, and knowledge together in one place.

Whether focused on customer support, marketing, or sales, Crisp provides a comprehensive suite of features to enhance customer relationships.

Ensure you’ve installed Crisp on your website. To open the Crisp chatbox via a custom button, use the following JavaScript code:

Customize the button’s appearance and placement on your website.

Trigger chat: When a visitor clicks the button, the Crisp chatbox will open, allowing instant communication.

• Shared inbox: Destroy silos and centralize conversations. Improve internal collaboration and enhance customer satisfaction.
• CRM: Manage customer relationships seamlessly within Crisp.
• Co-browsing: Collaborate with customers by sharing screens.
• Campaigns: Execute targeted marketing campaigns.
• Chatbot: Automate interactions with advanced flows across multiple channels.
• Knowledge base: Create a dedicated help center integrated with Crisp.
• Customer support: Offer cross-channel support experiences using modern messaging.
• Sales: Automate your sales pipeline using bots.
• Marketing: Retarget customers through targeted emails and in-app messages.

• Basic (Free forever): Ideal for personal websites and basic communication. Two seats are included for you and a colleague. Features included a website chat widget, shared inbox, contact form, mobile applications, unlimited conversations, and more.
• Pro ($25/month per Workspace): Early-stage startups seek improved customer relationships. Four seats are included for you and three colleagues. Additional features include a custom domain, WhatsApp integration, Instagram integration, and more.
• Enterprise ($95/month per Workspace): This plan is perfect for businesses with large communication needs. It includes 20 seats, all Pro features, custom integrations, and advanced capabilities.

Kommo is your complete CRM with a live chat button plugin to revolutionize how businesses interact with clients. Its seamless integration and many features make it your website's best chat button plugin.

With Kommo, you’re not just installing a chat button but upgrading your customer communication strategy.

To explore all the Kommo capabilities and understand how the platform helps increase your business revenue, book a demo and get a 2-week free trial period (no credit card required).