From chaos to clarity: 20 best contact management tools

Contact management tools are digital libraries that store the names and numbers of all your contacts in one convenient place.

Breaking it down: This nifty software is your business’s contact manager. It lets you pull emails, cell numbers, details, and more, sorting your network by location, interests, or any way you like.

The perks: Why clutter your desk with sticky notes when a contact management tool can be your one-stop-shop for networking?

• Central hub: All your contacts are stored in one place, making it easier for your team to find who they need without hassle.
• Always updated: Keep your contacts’ details fresh and accurate—allowing for few mistakes to be made.
• Never miss a beat: Automated alerts keep you on top of meetings and follow-ups, this makes customers happy and keeps teams stress-free.
• Insightful tracking: Watch your customer relationships evolve and give you valuable marketing intel.

Contact management software is the secret sauce to thriving and successful business relationships.

Keep customer details neat to avoid unnecessary stress so you can focus on growing your business. Businesses are catching on and adopting these tools to keep their contact lists updated and impeccably organized.

Whether it’s an email exchange, a phone call, or an online chat, every interaction with your clients is gold. Contact manager software ensures you keep a full history of conversations to help nurture customer relationships with this valuable insight.

With all your customer information in one place, you can charm clients with personalized interactions and enhance their experience, boosting your reputation.

Say goodbye to the cluttered spreadsheets and databases. Contact management software is all you need to reference for contacts, streamlining updates.

Keep everyone on the same page and communicate accurately. These tools make collaboration on tasks like lead nurturing and customer support easy and ensure everyone’s in the loop.

Dive into insights that matter. Contact management software doesn’t just store data—it turns it into actionable intelligence. Track sales trends, measure engagement, and fine-tune your marketing using solid data.

When hunting for the ideal contact management software, consider the following:

Choose a tool that effortlessly sorts your contact database into lists and segments, allowing you to tailor your chats and fine-tune your marketing efforts.

Opt for software that keeps you linked to your contacts using a mobile app or a Cloud-based platform. Allowing you to access your contacts anywhere at anytime.

Look for task and project management tools that can set reminders, jot down notes, and track your progress in one place.

Pick software that automatically captures contact information. Less time typing means more time for other tasks.

Look for software that allows for easy integrations. This flexibility makes your contact data always ready to roll, no matter where you need it.

For those looking to manage event signups and registrations alongside their contact management, tools like QuickSignup.com can provide complementary functionality to enhance your overall contact and event organization.

From a list of over a hundred, we’ve scoured the landscape to bring you the 20 best contact management tools. Whether you’re a small business owner, a sales guru, or an individual looking to keep your contacts in check, this list is your roadmap to finding the perfect solution.

So, let’s explore these digital gems to help you streamline your communication and supercharge your networking prowess!

Kommo CRM offers a dynamic, user-friendly interface to streamline contact management processes. With Kommo, you can store leads, clients’ names, and other contact details. The platform connects to all your client conversations integrating in multiple platforms.

Why choose Kommo?

• Contact capture: Capture contacts using different tools (such as messengers, websites, and forms) and sync them automatically with your Kommo account.
• Chatbots: Keep the conversation going with your contacts around the clock.
• Analytics: Dive deep into data for smart decision-making.
• Automation: Streamline your sales process from first contact to deal.
• Mobility: Take your CRM wherever you go with the mobile app.

Simplify your workflow: Kommo easily automates tasks and manages all contacts campaigns. Kommo’s analytics give you a clear overview of your sales pipeline, allowing you can focus on what matters.

Easy setup, easier use: With its handy mobile app, you can get started with Kommo quickly and keep it close. It’s ideal for entrepreneurs and small businesses looking to streamline their CRM.

Pricing plans:

HubSpot provides a comprehensive contact management solution with robust features and seamless integrations.

HubSpot CRM is a comprehensive cloud-based solution tailored for businesses of all sizes. It helps manage your customer relationships and analyzes important business metrics. It’s a perfect fit for various industries and offers powerful features for B2B and B2C models.

Why choose HubSpot CRM?

• Marketing & sales automation: Simplify lead tracking and nurturing.
• Visual dashboard: Monitor your sales funnel in real time.
• Seamless integration: Connect effortlessly with external platforms.
• Free access: Unlimited users can enjoy extensive features at no cost.

Optimize your operations with HubSpot CRM: you can streamline your marketing efforts, manage sales pipelines, and track deals precisely. Its intuitive dashboard and analytics tool provide valuable insights to propel your business forward.

Free for everyone: HubSpot CRM’s free plan makes top-tier customer management accessible to all businesses, helping you enhance engagement strategies without financial barriers.

Pricing plans:

Pipedrive excels in visualizing your sales pipeline and managing contacts efficiently.

Pipedrive is your all-in-one Sales CRM and pipeline management tool. It ensures that every sale is a step toward success. It’s designed with activity-based selling at its core, transforming potential into profits.

Why choose Pipedrive?

• AI/Machine learning: Smart insights for smarter sales strategies.
• API access: Integrate seamlessly with your existing tools.
• Controls/permissions: Keep your data secure and managed.
• Activity dashboard: Visualize your sales progress in one glance.
• Activity tracking: Stay on top of every action for every deal.
• Alerts/notifications: Never miss an important update.
• Appointment management: Schedule and track meetings effortlessly.
• Appointment scheduling: Book meetings without the back-and-forth.

Maximize sales efficiency: With Pipedrive’s clear pipeline interface, track every deal’s stage and action. Its goal-tracking ensures your sales process stays organized and on target.

Cloud-based convenience: Access Pipedrive anytime, anywhere via the web or mobile app. It is perfect for businesses that value flexibility and mobility in their CRM.

Pricing plans:

Mailchimp combines powerful contact management with email marketing automation to boost your campaigns.

Mailchimp is an email automation tool and a comprehensive marketing platform that empowers businesses to create, send, and optimize emails easily. It includes features like templates for tracking to make it the best solution for engaging campaigns.

Why choose Mailchimp?

• Email templates: Diverse designs at your fingertips.
• Creative assistant: Brand-specific designs made effortless.
• Personalized content: Boost engagement with tailored content.
• Email automation: Timely emails based on user interactions.
• Email tracking: Optimize send times for improved open rates.

Enhance email experience: With Mailchimp’s Creative Assistant and Subject Line Helper, your emails will look good and have the substance to increase engagement. The platform’s automation and tracking capabilities ensure your campaigns hit the mark every time.

Pricing plans:

Salesforce is a leading CRM platform offering extensive contact management features and customization options.

Salesforce CRM is a titan in the industry, offering a powerhouse of customization and advanced features. It’s designed for large or scaling enterprises, providing a highly adaptable platform for complex business needs.

Why choose Salesforce?

• App exchange: Extend functionality with countless integrations.
• Customer cloud: Manage customer interactions seamlessly.
• Marketing cloud: Elevate your marketing strategy.
• Collaborative forecasting: Predict and plan with precision.
• Workflow automation & management: Optimize processes efficiently.
• Analytics and reporting: Gain insights to drive performance.
• Mobile access: Stay connected with your CRM on the go.

Maximize efficiency: Salesforce equips sales teams with comprehensive lead management, scoring, and detailed reporting. The setup is straightforward and the platform’s depth offers unmatched flexibility once fully learned.

Tailored to your business: With over 1,000 integrations, Salesforce adapts to your business’s needs, making it the preferred choice for organizations seeking an all-encompassing CRM solution.

Pricing plans: Starts from $25/user/month (billed annually). Up to 5 users

Special offer: Explore Salesforce with a 14-day free trial; no credit card is required. Rated 4.4 out of 5 stars on Getapp.

Monday.com transforms contact management into a highly visual and collaborative experience for your team.

Monday Sales CRM transforms the sales process for small and medium-sized businesses with its no-code, customizable platform built on monday.com’s Work OS. It’s a comprehensive tool that simplifies the sales cycle from start to finish.

Why choose Monday Sales CRM?

• Email sync & tracking: Keep your communications in check.
• Custom dashboards: Visualize your sales data at a glance.
• Sales forecasting: Anticipate future sales with accuracy.
• Activity management: Stay on top of all sales actions.
• Lead capturing: Take advantage of every opportunity.
• Automations: Reduce repetitive tasks significantly.
• Mobile access: Manage your sales on the move.

Enhance your sales: With automation features, centralized lead capture, and intuitive dashboards, Monday Sales CRM provides a clear view of your sales activities. Integration with email services and post-sales tools ensures smooth communication and relationship management.

User-friendly: The platform’s seamless integration with other tools allows easy setup. It also has ready-made templates, making it an efficient choice for managing sales operations and fostering team collaboration.

Pricing plans:

Monday Sales CRM offers flexibility and efficiency, making it an attractive option for businesses looking to enhance their sales operations without complexity.

Freshsales by Freshworks delivers intuitive contact management tools with advanced AI capabilities.

Freshworks CRM, formerly Freshsales, is a beacon of simplicity in the CRM industry. Born from Freshdesk, a customer service software in 2010, it’s crafted for effortless sales and marketing engagement.

Why choose Freshworks CRM?

• 360-degree customer view: Get a complete perspective on customer interactions.
• Multichannel communication: Engage via Email, Chat, Phone, Messenger, SMS, and Zoom.
• Sales productivity: Boost efficiency with automation.
• Multiple sales pipelines: Manage various sales processes smoothly.
• Contact profiling and scoring: Identify and prioritize valuable leads.
• Mobile access: Take your CRM with you anywhere.

Intuitive design: Freshworks stands out for creating user-friendly products that require minimal customization, making them accessible for business owners without extensive software expertise.

Community-oriented: With a commitment to support, Freshworks offers its Freshdesk software at a discount to nonprofits and has established a global presence that serves around 40,000 companies.

Pricing plans:

Freshworks CRM is designed to streamline your sales and marketing efforts, making it a smart choice for businesses of all sizes.

Bigin by Zoho CRM is designed for small businesses, making contact management simple and affordable.

Zoho CRM stands out for its ease of setup and user-friendly experience, making it a top choice for small to medium-sized teams. Its straightforward design ensures seamless navigation and customization to meet specific business requirements.

Why choose Zoho CRM?

• Messenger-based CRM: Communicate effectively within your team.
• Visual sales pipeline: Get a clear view of your sales stages.
• Lead scoring: Prioritize leads based on their engagement.
• Unified contact profile: Have all customer information in one place.
• Segmentation and tagging: Organize your contacts efficiently.
• Analytics and reporting: Make informed decisions with insightful data.
• Integration and mobile apps: Work seamlessly with other tools and on the go, even offline.

User-centric: Zoho CRM’s interface and helpful video guides facilitate feature utilization.Its flexibility is enhanced through various extensions and integrations available in the Zoho Marketplace.

Pricing plans:

Insightly integrates project management with contact management to streamline business operations.

Insightly is the web-based CRM and project management powerhouse for small to medium-sized businesses. It’s a central hub for your critical business information that is easily accessible across the globe by your team.

Why choose Insightly?

• Pipeline management: Keep your sales pipeline transparent and efficient.
• Lead tracking: Take advantage of comprehensive lead management.
• Opportunity management: Seize every opportunity with detailed oversight.
• Workflow automation: Reduce manual tasks and increase productivity.
• Project management: Stay on top of your projects with clear visibility.

Maximize efficiency: With Insightly’s project overview screen, track performance against milestones and stay aligned with business objectives. The CRM features streamline operations, ensuring you’re always ahead of the curve.

Seamless integration: Insightly centralizes your business’s background, email history, events, and opportunities, making it a breeze to manage your day-to-day activities.

Pricing plans:

Zendesk offers powerful contact management tools within its comprehensive customer support platform.

Zendesk CRM offers a smooth, integrated customer experience, making every interaction count. Its open and flexible platform makes it easy to set up and customize, ensuring stand-out customer service.

Why choose Zendesk?

• Ticket management: Keep track of customer interactions with ease.
• Automation: Reduce manual tasks and increase efficiency.
• Self-service portal: Empower customers to find answers quickly.
• Omnichannel support: Connect with customers wherever they are.
• Integrated voice software: Add a personal touch with voice support.
• Analytics and reporting: Gain insights to drive better service.
• Integrations: Seamlessly connect with your existing tools.

Elevate customer service: Zendesk’s omnichannel support ensures a consistent platform experience. Its analytics help you understand customer needs and improve service delivery.

Quick and customizable: Zendesk’s easy setup allows you to tailor it to your business’s needs. It’s perfect for companies that value flexibility and efficiency in their CRM.

Pricing plans:

Nutshell provides a straightforward and effective contact management system tailored for small businesses.

It is the go-to CRM and email marketing platform for B2B organizations aiming to make deals more easily. It’s the perfect blend of user-friendliness and advanced features, ideal for teams seeking to consolidate sales and marketing efforts without the hassle of complex software management.

Why choose Nutshell?

• Intuitive sales automation: Streamline your sales cycle effortlessly.
• Insightful reporting: Make informed decisions with customizable reports.
• Efficient email marketing: Reach out and engage with your audience.
• Intelligent forms: Capture leads with smart, integrated forms.
• Clear team collaboration: Work together seamlessly, wherever you are.
• Simplified contact management: Keep all your contacts organized in one place.
• Practical pipeline management: Visualize and manage your sales pipeline with clarity.
• Informative lead attribution: Understand where your best leads are coming from.
• Built-in email marketing: Directly market to your contacts from within Nutshell.
• Meeting scheduler: Book meetings without the back-and-forth emails.
• The power of AI: Leverage artificial intelligence for smarter selling.
• Free customer support: World-class support at no extra cost.

Maximize efficiency: With unlimited CRM contacts and seamless integrations, Nutshell makes managing your sales process and enhancing customer engagement a breeze.

Affordable and scalable: Nutshell offers world-class support and affordability for businesses of all sizes.

Pricing plans:

Keap combines CRM and marketing automation to simplify contact management for growing businesses.

Keap, the evolved Infusionsoft, is a CRM with marketing automation and an e-commerce suite designed specifically for small businesses. The all-in-one solution simplifies sales and elevates customer experiences across various industries.

Why choose Keap?

• Small business automation: Streamline your operations with advanced automation.
• Small business CRM: Manage your customer relationships with a personalized touch.
• Reporting: Track your success with detailed reports and analytics.
• Dedicated mobile number: Stay connected with a unique number for your business.
• App integration: Sync with your favorite apps like QuickBooks and Gmail.
• Sales flow: Navigate sales with an intuitive checklist-format flow.
• Marketing automation: Engage customers with automated marketing campaigns.
• Lead capture & management: Easily capture and manage your leads.
• Email & text marketing: Communicate effectively with integrated messaging.

Enhance your e-commerce: Keap supports all your e-commerce needs, from inventory management to payment processing and order fulfillment. Easily set up online shopping carts and monitor storefront activities.

Accessible anywhere: With mobile accessibility, Keap ensures you’re always connected to your business. It integrates smoothly with popular services, providing flexibility and convenience.

Pricing plans:

ActiveCampaign focuses on contact management and customer engagement. It is the marketing automation powerhouse for small teams focused on driving significant business growth.

ActiveCampaign is globally recognized, with customers in over 170 countries leveraging its comprehensive suite of pre-built automations and seamless integrations with platforms like Facebook, Google, and Shopify.

Why choose ActiveCampaign?

• Omnichannel marketing: Engage customers across multiple platforms.
• Content creation: Craft compelling content with ease.
• Audience management: Understand and segment your audience for targeted campaigns.
• Marketing automation: Streamline your marketing efforts for efficiency.
• Analytics & reporting: Gain insights to inform strategic decisions.
• Artificial intelligence: Harness AI for smarter marketing moves.
• Email marketing: Personalize your email outreach for better engagement.
• Dynamic content: Keep your content fresh and relevant.
• Segmentation: Tailor your messaging to specific audience segments.
• Sales CRM: Manage customer relationships effectively.
• Landing pages & forms: Convert visitors into leads effortlessly.

Empower your marketing: With ActiveCampaign, personalize your marketing, manage transactional emails, and foster one-to-one CRM interactions throughout the customer journey.

Celebrated for its high customer satisfaction on G2.com and as the Top-Rated Email Marketing Software, ActiveCampaign is your partner in growth.

Easy integration, powerful impact: Start with ActiveCampaign and scale your marketing efforts using itsrobust features. This tool is ideal for entrepreneurs and small businesses aiming to make a big impact.

Pricing plans:

Aircontact offers a robust contact management tool with seamless integration into your existing workflows.

Aircontact from Airtable is a customized CRM/contact manager. It’s designed to be the cornerstone of your contact management, providing a simple yet powerful base to build.

Why choose Aircontact?

• Customization: Tailor your CRM to fit your unique business needs.
• Simplicity: Start with Contacts & Accounts and expand as you grow.
• Efficiency: Automate follow-ups, scheduling, and more with ease.
• Integration: Seamlessly connect with other bases and tools in Airtable.

Streamline your contacts: With Aircontact, managing your network is a breeze. Customize fields, automate tasks, and track interactions all in one place.

Get organized and stay Connected: Jump into Aircontact quickly and let it grow with you. It's perfect for businesses that want a flexible and scalable contact management solution.

Pricing plans:

BigContacts provides an easy-to-use contact management system that helps businesses stay organized and connected.

Big Contacts by ProProfs is a cloud-based CRM and marketing system tailored for small businesses. It is designed to streamline lead nurturing and sales operations. With its cloud storage, you can access contact information and manage tasks effortlessly through any web browser.

Why choose Big Contacts?

• Email marketing: Engage with your audience through targeted email campaigns.
• CRM for small businesses: Keep all customer interactions in one place for easy management.
• Helpdesk for customer service: Resolve customer issues efficiently with an integrated helpdesk.
• Mobile CRM: Access customer data on the go with a mobile-friendly platform.
• Financial services: Manage financial interactions with customers seamlessly.

Boost your productivity: Big Contacts enhances productivity by providing a comprehensive contact history, including email correspondence, meetings, and opportunities. Email alerts keep you informed about opened emails, while the built-in scheduler helps organize meetings and tasks linked to contact information.

Simple setup, significant impact: Get started quickly with Big Contacts and enjoy efficient call recording, email sending, and task management that simplifies your sales process.

Pricing plans:

• A forever free plan for up to 100 contacts.
• Only $9.99/month when you have more than 100 contacts.

Jotform integrates contact management with its powerful form builder for efficient data collection.

Jotform is a CRM tool that transforms your form responses into valuable customer insights. It integrates with over 100 tools and platforms to keep you connected.

Why choose Jotform?

• Integration: Connect with popular CRMs like HubSpot and Salesforce.
• Automation: Turn form submissions into actionable CRM data.
• Customization: Map form fields to CRM fields for precise data capture.
• Analytics: Gain insights from form responses to drive business growth.

Simplify your data collection: With Jotform’s robust integration system, automate your workflow and manage leads more effectively. Its field mapping capabilities ensure that every form submission enhances your customer database.

Effortless form management: Set up Jotform quickly and integrate it with your existing tools. It is ideal for businesses of all sizes that want to improve lead management and conversion processes.

Pricing plans:

ContactBoss is designed to help organizations manage their contact information and communication effectively.

ContactBoss is a CRM tool that centralizes all your contact data into one intuitive platform. It’s a command center for your business, streamlining contact management with powerful search capabilities and activity tracking.

Why choose ContactBoss?

• Intuitive functions: Manage contacts and emails effortlessly.
• Robust search: Quickly find the information you need.
• Activity tracking: Keep tabs on visitor and call logs.
• Event management: Organize and register for events with ease.
• Cloud storage: Access your contact data securely from anywhere.

Simplify your contact management: With ContactBoss, you can capture contacts, create emails, and track activities in one place. It has event management and reminder creation features to ensure you take advantage of every opportunity.

Efficient and accessible: Get started with ContactBoss hassle-free and access your data on the go. It’s ideal for small businesses and non-profits seeking an affordable and comprehensive CRM solution.

Pricing plans:

Nimble combines social media insights with contact management to provide a detailed view of your relationships.

Nimble is a CRM tool that combines contacts, communication, and calendar events into one seamless experience. It integrates with your favorite tools to help you stay organized and on top of your game.

Why choose Nimble?

• Contact management: Keep all your contacts in one place.
• Pipeline management: Track your sales process efficiently.
• Task management: Organize your tasks and follow-ups.
• Integrations: Works with Google Workspace, Office 365, and more.
• Mobility: Manage your CRM on the go with the mobile app.

Simplify your sales process: Nimble’s Today Page gives you a clear overview of your daily tasks, events, and opportunities. With its smart contact management and workflow automation, you can focus on building relationships rather than managing data.

Easy collaboration: Get started with Nimble quickly and collaborate with your team effectively. Ideal for businesses that value social engagement and streamlined communication.

Pricing plans:

24.90/ Seat/ month for 25,000 Contact Records, 2 GB/Seat Storage, Microsoft 365 & Google Workspace Integration.

Streak integrates directly with Gmail, turning your inbox into a powerful contact management tool.

Streak transforms your Gmail into a versatile CRM, bringing your sales, support, and project management into one place. It’s a powerhouse within your inbox, ready to streamline your workflow with just a few clicks.

Why choose Streak?

• Inbox integration: Manage your CRM directly from Gmail.
• Mail merge: Send personalized bulk emails with ease.
• Pipelines: Customize your sales and project workflows.
• Task management: Assign tasks and set reminders.
• Reporting: Gain insights with robust analytics.

Simplify your inbox: With Streak’s mail merge and email tracking, you can automate follow-ups and schedule emails to enhance efficiency. Its task management and pipeline-sharing features promote seamless collaboration.

Inbox powerhouse: Get started with Streak in seconds and turn your inbox into a CRM tool. Ideal for teams that want to manage deals, support queues, and more without leaving Gmail.

Pricing plans:

SugarCRM is a popular customer relationship management (CRM) software used by businesses across various industries, from small and medium-sized enterprises (SMEs) to large enterprises.

Why choose SugarCRM?

• Flexible and customizable: SugarCRM is a modern, robust, AI-driven cloud platform that adapts to your unique business needs. SugarCRM provides a flexible, scalable framework for managing sales, marketing, and customer service.
• 360-degree view: Visualize crucial information with personalized dashboards. Access 360-degree views of accounts, contacts, and opportunity data. Make informed decisions with predictive sales intelligence that identifies opportunities most likely to close.
• Boost productivity: Automate workflows, streamline renewals, and minimize busy work. SugarCRM helps you focus on what matters by eliminating unnecessary add-ons and overages.
• Win more deals: Leverage sales intelligence insights, cross-sell/upsell recommendations, and built-in AI to accelerate every deal. Understand which opportunities are most likely to close and plan for success.
• Affordable and user-friendly: SugarCRM offers an affordable pricing structure, making it ideal for businesses of all sizes. Whether you’re a small business or a large enterprise, SugarCRM simplifies your CRM experience.

Pricing plans:

• Essential: $26/month (Ideal for small businesses)
• Advanced: $119/month (Perfect for growing companies)
• Premier: $189/month (Tailored for large businesses with extensive leads)

The 20 contact management tools we've explored offer a range of features designed to meet diverse needs. From simple, user-friendly solutions to comprehensive platforms packed with advanced functionalities, there's a tool for businesses of all sizes.

Leveraging these tools can streamline communication processes, enhance collaboration, and ensure that every interaction is meaningful and impactful.

Amidst a sea of options, Kommo stands out as a beacon of efficiency in contact management. Give Kommo a try and streamline customer interactions to elevate your CRM game.

To explore, click here for a 2-week free trial period(no credit card required).

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