Facebook Business Page is an essential tool for small and mid-sized businesses. A Facebook page gives you a platform to showcase your products or services, while Facebook messenger allows you to communicate with your target audience.
Imagine a potential lead visiting your Facebook page and sending you a message to clarify your product functionality or resolve an issue with their appointment. They want to get an answer immediately, or they might switch to your competitor.😕
Facebook Messenger +Kommo integration will allow you to respond to your leads' incoming messages on Facebook Messenger directly in Kommo. No need to switch tabs!😱
A nice bonus is that by connecting Facebook Messenger, you're automatically connecting Facebook comments too! So, you can respond to the comments without leaving Kommo, and your responses will be sent as a private chat message.💬
Last but not least, in case you have more than one Facebook Business Page, in Kommo, you can connect different business pages to other sales pipelines.
Multitasking at its finest. 😉
To set up the integration:
🔌 Click 'Leads'> 'Set Up' in the top right corner
🔌 Go to the 'Lead Sources' column on the left > Select 'Add Source'
🔌 Choose ‘Instagram’ > + Install
🔌 Sign in to your Facebook Business Account
🔌 Confirm the connection with Kommo